Acceptable Usage Policy

What is not allowed

  • All services provided by ServerGurus may only be used for lawful practices, and purposes. The laws applied to the state of Delaware, USA.
  • Every customer agrees to indemnify and hold harmless ServerGurus from any claims resulting from the use of our services. In addition, the use of our services to infringe upon any copyright or trademark is adamantly prohibited. This includes but is not limited to unauthorized copying of music, books, photographs, or any other copyrighted material. The offer of sale of any counterfeit merchandise of a trademark holder will result in the immediate termination of your account.
  • If you believe that your copyright or trademark is being infringed upon, please email [email protected] with the information required.

File Hosting or Media Streaming

  • ServerGurus is not for file hosting and distribution - as such, customers may not host any files larger than 50MB in size that are observed to be available for the sole purpose of download.
  • Such files include but are not limited to ISO, Video(s), Audio(s) and other applications executables.
  • Dedicated servers and exempt from this policy.
  • If you are unsure whether your file is against this policy, please e-mail [email protected].

Spamming

  • Sending unsolicited bulk and/or commercial information over the Internet.
  • It is not only harmful because of its negative impact on consumer attitudes towards ServerGurus, but also because it can overload our network and cause service distruption other subscribers.
  • Also, maintaining an open SMTP relay is prohibited. When a complaint is received, we will investigate and shutdown the account that is spamming.
  • A $250 charge for violating this policy will be charged to the person initiating the SPAM.
  • Furthermore ServerGurus reserves the right to prosecute the subscriber for this violation. A $1.00 charge will be assessed PER EMAIL sent, should ServerGurus choose to pursue and prosecute.

Abuse policy

  • We reserve the right to refuse service to anyone. Any material that, in our judgment, is obscene or threatening is prohibited and will be removed from our servers with or without notice.
  • Failure to respond to email from our abuse department within 48 hours may result in the suspension or termination of your services. All abuse issues must be dealt with via support ticket/ email and will have a response within 48 hours.
  • If in doubt regarding the acceptability of your site or service, please contact us at [email protected] and we will be happy to assist you.
  • Potential harm to minors is strictly forbidden, including but not limited to child pornography or content perceived to be child pornography (Lolita.
  • Any site found to host child pornography or linking to child pornography will be suspended immediately without notice.
  • Violations will be reported to the appropriate law enforcement agency.

Abuse Complaint Fee

  • ServerGurus has zero tolerance for abuse. As such, any abuse complaint received will be charged an admin fee of $30 per IP/incident.

Unmetered Bandwidth Plans (Cloud Instances)

  • These plans are shared among several customers and intended for common day to day usage.
  • As such acceptable use of the port is set to be around 10% of the port capacity at any given time with short bursts.
  • Continuous extreme usage may result in port rate limiting or suspension at our discretion.
  • If the usage is related to migrating from another services a prior notice should be provided to the team for the same.

Examples of unacceptable material on our services

  • Topsites
  • IRC Scripts/ Bots
  • Proxy Scripts/ Anonymizers
  • Pirated Software/ Warez
  • Image Hosting Scripts (similar to Photobucket or Tinypic)
  • AutoSurf/ PTC/ PTS/ PPC sites
  • IP Scanners
  • Bruteforce Programs/Scripts/Applications
  • Mail Bombers/ Spam Scripts
  • Banner-Ad services (commercial banner ad rotation)
  • File Dump/ Mirror Scripts (similar to rapidshare)
  • Commercial Audio Streaming (more than one or two streams)
  • Escrow/ Bank Debentures
  • High-Yield Interest Programs (HYIP) or Related Sites
  • Investment Sites (FOREX, E-Gold Exchange, Second Life/Linden Exchange, Ponzi, MLM/ Pyramid Scheme)
  • Sale of any controlled substance without prior proof of appropriate permit(s)
  • Prime Banks Programs
  • Lottery/ Gambling Sites
  • MUDs/ RPGs/ PBBGs
  • Hacker focused sites/ archives/programs
  • Sites promoting illegal activities
  • Forums and/ or websites that distribute or link to warez/pirated/illegal content
  • Bank Debentures/ Bank Debenture Trading Programs
  • Fraudulent Sites (Including, but not limited to sites listed at aa419.org & escrow-fraud.com)
  • Push button mail scripts
  • Broadcast or Streaming of Live Sporting Events (UFC, NASCAR, FIFA, NFL, MLB, NBA, WWE, WWF, etc)
  • Tell A Friend Scripts
  • Anonymous or Bulk SMS Gateways
  • Porn of any type
  • PayDay Loan Sites (including any site related to PayDay loans, PayDay loan affiliate programs, etc)
  • Public VPN and/ or Proxy